At Highland Yaks our aim is to ensure your experience with us is as safe and enjoyable as possible. To clarify your responsibilities and our responsibilities when using our services, please read the following Terms and Conditions. If you have any questions about them please contact us before making a booking with us.
HIGHLAND YAKS – TERMS AND CONDITIONS
CHANGES TO THESE TERMS AND CONDITIONS AND TO YOUR ORDER
1) We may:
- revise these Terms and Conditions from time to time, at our discretion.
2) You may:
- make any changes which you deem necessary, provided they are applicable, to your Order after it has been accepted by Us,.
- any additional charges (if any) will be payable by you, which we will notify you of.
OUR CONTRACT WITH YOU
1) These Terms and Conditions outline that We supply Services to you and confirmation will be via online including, messaging & email, telephone, in person or otherwise and you acknowledge that:
- you have read the Terms and Conditions and agree to them and;
- at this point a contract will come into existence between you and Us.
2) We will provide you with a written Order Confirmation.
- You will be responsible that the details on the Order Confirmation are correct and inform Us immediately if there is any discrepancy between that and your Order.
- We will not be liable for the consequences of any discrepancy if you fail to do so.
YOUR RESPONSIBILITIES
1) All information you provide to us will be true and accurate.
2) It is your responsibility to obtain appropriate insurance covering the period you be travelling with us, including cancellation in any capacity to your trip, damage to or loss of your property, and personal injury.
3) There is a strict No Smoking policy in our vehicle(s) at anytime.
4) We are licensed to only carry a maximum of eight (8) passengers at one time in our vehicle(s), under no circumstances will that number be exceeded.
5) There will be a soiling charge incurred by you, if this occurs. The maximum amount payable will be £50.
6) Any damage to our vehicle(s) incurred by you, whilst travelling in it/them, you will be liable for the cost of repair which We deem necessary.
7) We do not guarantee Our motor vehicle(s) will perform any journey within a certain period of time, and;
- We accept no liability for any form of any delay, detention or breakdown in relation to Our motor vehicle(s).
- Unless arising directly from our deliberate action or our negligence.
8) Our drivers have complete discretion as to the suitability of any road or location for Our motor vehicle(s) to enter or travel through, and;
- that We accept no liability, if any, that Our motor vehicle(s) is/are unable to complete a journey due to the unsuitability of a road or location, also;
- that We reserve the right to sub-contract a vehicle from another provider for your journey.
9) Nothing in these Terms and Conditions will affect your legal rights.
PETS
1) We accept a very well behaved, clean & healthy dog (1) in our vehicle(s), at an extra cost of £10 per journey.
2) It will be at our discretion to accept or deny more dogs transported at one time.
PRICE AND PAYMENT
1) The price of the Services will be confirmed by Us, which will exclude any additional charges (if any) payable by you.
2) At the time of confirmation, We will request 50% of the total price to act as a deposit, 2 weeks before the Order is to be carried out, We will request the balance.
3) In the situation that an Order is requested and confirmed within 2 weeks, full payment will be required.
4) Our prices may change at any time, but they will not affect Orders that We have already accepted.
5) The price quoted is based on shared travel. If you’d prefer sole occupancy, this must be requested at time of booking and may incur an additional cost.
OUR CANCELLATION POLICY
1) In the event of any cancellation, by You, the deposit (50%) is non-refundable and if You cancel within 4 weeks of Your Order there will be no refund.
OUR RIGHTS TO CANCEL
1) We will cancel the contract for your order, if:
- the unavailability of key personnel or key materials prevents us from providing the Services;
- If this happens:
- We will promptly contact you to let you know.
- Offer a refund or a date change.
- If this happens:
2) We may cancel the contract for your Order if:
- you do not pay Us when payment is due, as per the agreement.
- We believe that you or any other person who is travelling in Our motor vehicle(s), is not in a condition to do so.
- You will Not be entitled to a refund.
FORCE MAJEURE
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure‘. In these booking conditions, ‘force majeure‘ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, epidemic, pandemic, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
INFORMATION ABOUT US AND HOW TO CONTACT US
1) We are a sole trader business established in Scotland. Our address is 185 Dalnabay, Aviemore, Scotland, PH22 1TD.
2) Questions, queries or complaints?
- Phone – +44 7704 987325
- E-mail – info@highlandyaks.com
- Post – Highland Yaks, 185 Dalnabay, Aviemore, PH22 1TD, United Kingdom
- Social – @highlandyaks
PERSONAL INFORMATION AND YOUR PHOTOGRAPHS
We will only use the personal information you provide to Us:
- to provide our Services.
- to process your payment for the Services.
- to contact you by email and/or for feedback on Our Services.
PHOTOGRAPHS
- Will only be used on our own website or social media posts and no Third Parties.
